Amazon India is an embarrassment to the Amazon brand #fakesales

Posted On October 18, 2015

I am a hardcore Amazon fan. I don’t mind paying for prime to get the free shipping and the awesome service I receive. So when Amazon opened up its subsidiary in India, I expected similar stellar service and regard for customer from them in India too. Till now I hadn’t had a chance to test Amazon India’s website. This Saturday was going to change all that. Dad wanted to me buy a mixer grinder for the maid and Amazon apparently had a good deal. A maharaja mixer grinder for Rs. 899. Nice deal I thought. Except when I started to search for the item on their website, I couldn’t find it. No matter how hard I searched, I just couldn’t locate it. Here is the ad in question, 100 points to you if you can locate this on amazon.in. I had heard of Flipkart’s infamous billion day sale disaster, but this was new.

 

I started a chat session with customer care, the session in all its glory is below. As you can see the chat person was polite but really couldn’t do anything to help me out. She tried to search at her end and then just told me to keep checking for it every 30 minutes. As if I don’t have anything better to do than to keep refreshing Amazon.in’s site.

 

Well screw you Amazon India, I just went to Infibeam.com and got another deal at a decent price, slightly more than what Amazon had promised though. I also gave feedback at the end of the session asking to be contacted, well no one ever contacted me, strike 2 for amazon.in. For a company that prides itself on customer service, this is a really bad way to start an international subsidiary. Hoping the folks at Seattle take note.