Category: Customer Care Debacles

April 2, 2009

HP India’s after sales support for laptops hits new low

We share with you the case of one of our readers, Atul, he is being sent from pillar to post by HP India’s service center team at their Kirti Nagar service center (New Delhi) for getting his laptop repaired. Here is his ordeal in his own words : After getting irritated from HP due to their services I could not help but make people more […]

October 23, 2008

India Inc. wakes up to blogger’s reviews

If you have ever read online blogs including this one, you would realise bloggers often use their websites and blogs as a medium to vent their frustrations against firms who dole out shabby or unacceptable customer service to them. And gone are the days when the reviews went un-noticed. The fact that most people search google before buying a product or service from a company […]

July 19, 2008

Sony India : Bad customer service, rude employees

Another tale of bad customer service, this time from supposedly the best and most expensive brand in the consumer durables market. But Sony India just lost all the respect i had for them. Hopefully someone can forward this to a Sony India personnel. Thanks, i as a consumer am appealing to your guys reading this. So it all started when i purchased a Digital Camera […]