I officially hate AIRTEL !
Not only do they cheat you off your money, they do it in style. Most of the times they return your money but sometimes the ingenious people at the nodal officer’s office come up with such stupid explanations, you feel like banging your head on the wall. Same thing happened to me.
I am on the Rs.98 per month GPRS 2G plan. All of a sudden I get a SMS that Rs.60 are now deducted from my account for 2G charges. This is ofcourse some other plan that would overlap with my Rs.98 plan. I write off a letter to the nodal officer directly since this has been happening to me for very long. Instead of helping me with the problem, the people there came up with an ingenious explanation (reproduced later for your viewing pleasure).
Basically they say I accessed internet using Airtel Live. Which is a baseless lie, I never opened Airtel Live. My phone just has APN settings which I havent modified in ages. Anyway I have decided to appeal to the apellate authority since this doesn’t make any sense. Hopefully the people at the appellate authority will have better sense than those at the nodal officer.
Thank you for writing to airtel.
This has reference to your e-mail regarding balance depletion towards GPRS for your airtel Prepaid number xxxxxxxxxxx.
There is a charge of Rs. 60/- for browsing Internet service through Airtel Live. Hence, we regret to inform you that charges are valid and waiver for the same could not be processed.
In order to avoid balance depletion, we request you to save the Mobile Office settings as default settings and delete the Airtel Live settings.
Should you require any further online assistance, you may contact our 24×7 helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate airtel number. While calling from other service providers, please dial 8790912118 (Chargeable as per the respective network charges).
We hope that we have been able to assist you suitably.
Please feel free to speak to our call center executive on 121 regarding any query/ request and 198 (Toll Free) for any complaints. You can also email us at firstname.lastname@example.org.
You can get in touch with the Nodal Officer with your earlier request or complaint number if it’s still unresolved. You may send an email at email@example.com or you may call at 9959334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send an email at firstname.lastname@example.org or you may call at 9959444865 from 9:30 AM to 6:30 PM Monday to Friday.
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Bharti Airtel Limited