Beware of MyProtein.com ! Thieves or plain incompetent ?

Update : Working with MyProtein management, we have been able to resolve the issue.

This is not a Myprotein.com review, this is my horror story with this so called store with an extreme lack of customer service. I had placed on order with these guys on October 3rd 2015 (or so). For 2 months I heard nothing about my order, no shipment was sent. Then suddenly on 6th December (or so), they charge my credit card and tell me my order is processing. What the hell ?

So I write them a polite letter to cancel the order, I don’t like receiving items 2 months late. They say its shipped and sure enough I need to reship it back and they tell me that they would pay return shipping upto a certain value. Not wanting to pay out of pocket, I refuse the delivery with Fedex and send the package back. The package is processed by Fedex and sent back to them.

Its received by someone named Aschultz on 18th December 2015.

Since then they have been playing email tag with me. First they told me that the refund would be processed once they got their package back. It was strange that I had refused delivery but still they wanted me to wait, but I went ahead. After receiving the package back on 18th, they are just pretending to have not received it. Waiting for confirmation from their warehouse they say. Sending emails or trying to reason with them is like banging your head against a brick wall. The customer care just keeps responding with the same shit.

Please be advised that this refused delivery will now be returned to sender, once it has successfully been processed back we can issue you your refund.

I am sorry to advised that we are unable to process a refund or a replacement as the order is showing as not being returned, the details have now been passed to our warehouse to get this checked and someone will be in touch shortly.

Once we do get this order processed back at our Warehouse a full refund will be issued for you.

I am sorry for any frustration you are feeling, however we have not yet received confirmation from our warehouse that this order has been returned to us, therefore we would be unable to process a refund for you just yet.

Even after the order was received, they lied that its in transit to them :

Plesae (sic) be advised that this order is still showing as in transit to back to us. As soon as this has been back processed we will initiate your refund.

So I am writing this post with 2 objectives, one is to force them to do the right thing and refund my money and the second is to warn people about doing new business with them. Like I said, I havent met a more customer unfriendly business in the United States ever.

I have tried everything from writing a review on their linked website Trustpilot to tryng to escalate to tryng to reason. This company is shameless and possibly the most customer unfriendly company I have ever encountered in the US.