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Jan 11

In a bizarre move HDFC Bank has decided to charge its preferred customers Rs.100 quarterly fee just for having the preferred status. The move seems bizarre since preferred customers must already put a lot of money in the bank to qualify in the preferred program. Moreover according to the website Preferred customers enjoy service fee waivers for common charges like money orders and extra statements etc. Its referred to as Program Management Fee from HDFC Bank.

To become a preferred customer you must satisfy the following criteria :

You are eligible for the HDFC Bank Preferred Programme ** if you:

  • Hold at least one Savings or Current account, sole or joint, with HDFC Bank.
  • Maintain a minimum Average Monthly balance of Rs. 15 Lakhs across all your accounts (Savings, Current and Fixed Deposits*)
    OR
  • Maintain an Average Quarterly Balance of Rs. 2 Lakhs in your Savings account.
    OR
  • Maintain an Average Quarterly Balance of Rs. 5 Lakhs in your Current account.

So despite having lakhs of rupees in your HDFC bank account, they still want to charge Rs.400 + tax to you every year in the name of program management fee.

Programme(sic) Management fee : A nominal Programme Management fee of Rs.100, per quarter is applicable per customer ID, on the Imperia (probably a typo) Banking Programme for Savings and Current Account holders, effective from Jan’16 . Services tax applicable. T&C Apply

So how does this move of charging your most loyal customers make sense ? Beats us. Some MBA probably decided that lets take our richest customers for a ride and extract even more money from them. Despite amazing profits the bank’s move to milk its best customers seems like a pretty counter intuitive move to me. I for one am going to close my NRO account the next time I visit India.

So do you have a HDFC Bank preferred account ? What do you feel about them charging you Rs.400 per year (+tax) extra ?


Jan 03

Update : Working with MyProtein management, we have been able to resolve the issue.

This is not a Myprotein.com review, this is my horror story with this so called store with an extreme lack of customer service. I had placed on order with these guys on October 3rd 2015 (or so). For 2 months I heard nothing about my order, no shipment was sent. Then suddenly on 6th December (or so), they charge my credit card and tell me my order is processing. What the hell ?

So I write them a polite letter to cancel the order, I don’t like receiving items 2 months late. They say its shipped and sure enough I need to reship it back and they tell me that they would pay return shipping upto a certain value. Not wanting to pay out of pocket, I refuse the delivery with Fedex and send the package back. The package is processed by Fedex and sent back to them.

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Its received by someone named Aschultz on 18th December 2015.

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Since then they have been playing email tag with me. First they told me that the refund would be processed once they got their package back. It was strange that I had refused delivery but still they wanted me to wait, but I went ahead. After receiving the package back on 18th, they are just pretending to have not received it. Waiting for confirmation from their warehouse they say. Sending emails or trying to reason with them is like banging your head against a brick wall. The customer care just keeps responding with the same shit.

Please be advised that this refused delivery will now be returned to sender, once it has successfully been processed back we can issue you your refund.

I am sorry to advised that we are unable to process a refund or a replacement as the order is showing as not being returned, the details have now been passed to our warehouse to get this checked and someone will be in touch shortly.

Once we do get this order processed back at our Warehouse a full refund will be issued for you.

I am sorry for any frustration you are feeling, however we have not yet received confirmation from our warehouse that this order has been returned to us, therefore we would be unable to process a refund for you just yet.

Even after the order was received, they lied that its in transit to them :

Plesae (sic) be advised that this order is still showing as in transit to back to us. As soon as this has been back processed we will initiate your refund.

So I am writing this post with 2 objectives, one is to force them to do the right thing and refund my money and the second is to warn people about doing new business with them. Like I said, I havent met a more customer unfriendly business in the United States ever.

I have tried everything from writing a review on their linked website Trustpilot to tryng to escalate to tryng to reason. This company is shameless and possibly the most customer unfriendly company I have ever encountered in the US.