Fresh on the heels of the pathetic Kingfisher Airlines experience we had recently, comes an incredibly good experience. I was travelling last weekend from HYD to Delhi and chose Indigo Airlines , mostly for its on time service. So here is the long and short of it :
1. We departed 15 minutes before scheduled departure time.
2. We landed about 25 minutes before scheduled arrival time.
Check-in : Smooth, barely took 5 minutes, staff was courteous and offered me good seats when I indicated that I was a frequent flier. There was also another person with a portable checking machine, but he skipped me for some reason
Onboard Service : Very professional, a little too professional ? A little more warmth will go a long way in making passengers feel more comfortable. Also onboard food is too expensive and not really worth the money.
Fares : Somehow Spicejet always manages to get a 1 to 10 rupee upper hand on Indigo prices. Otherwise Indigo is the most economical option on most sectors
So how does it compare to other low cost airlines, in a nutshell :
Indigo vs Kingfisher Airlines : Kingfisher is overhyped, expensive with a very bad CRM, you can see my previous post for more. Their customer care doesn’t even reply to complaints. On the other hand, when I had complained about Indigo’s seating policy last time I flew with them, I got multiple replies. This time the problem seems to have been rectified. I will confirm after my return flight only though
Indigo vs Spicejet : Not much to separate here except the exceptional on time performance of Indigo Airlines vs Spicejet. Last time I took a Spicejet flight at around the same time as this one, it was delayed by over 2 hours.
A rare honour, for this particular experience, I was so delighted to spend more time with my family, I give Indigo a Rating: , however I will reserve more comments for my return flight.