Update : Got a reply from them that they were investigating the issue and would reply soon, been 13 days since then. Not holding my breath if you know what I mean, big thumbs down to Kingfisher Airlines and its customer care.
Thank you for your correspondence to us. We sincerely apologize for the delay in our response to you.
We acknowledge your concern regarding the recent experience of your mother with Kingfisher Airlines. We would like to share with you that, on receipt of your email an investigation was initiated on the issue; the time taken for the investigation has regrettably delayed our response. Please accept our apologies for the inconvenience caused.
We request you to please allow us some more time and we will revert to you soon.
My mom had to go to Shimla on an emergency and since Kingfisher was the only Airline operating the flight, we booked their service for a price that would be around 5-6 times the cost of a road ticket , ofcourse that is not the point. The ticket was booked through Ezeego1
As you maybe aware Kingfisher operates all its flights through Terminal 3 at Delhi which is outside the city. That day due to bad weather Kingfisher decided to cancel the flight after keeping the people in dark and delaying the flight for a few hours before cancelling it (to their credit they served a subway sandwich in the wait period). They gave the guest choice to take a refund or re-book for another day or they could arrange road transport. Ofcourse my mom didn’t want 5000 rupees worth of road transport to Shimla, so she opted for the refund.
When my 55 year old mother asked for transport back to the city, she was in for a rude shock. The lady at the counter asked for some time after consulting (with god knows who), she told my mother that since we had booked via a travel agent, she wont be providing her with transport back to the city. What an outrageous excuse ? It would be better if they say they don’t give transport, but to deny that over such a frivolous reason was totally unacceptable, how does it matter when they are cancelling the flight, its not like they will be paying commission to the travel agent for the cancelled flight. Anyway, my mom being a non-violent person did not raise a hue and cry. I am sure had she done that , she would have got a cab for the city instantly.
As a result, my 60 year old dad had to make the long trip to terminal 3 and get my mom. Its still fine at this stage except for te stupid reason given by the lady at the counter. What irked me more was that when I complained about the incident via the Kingfisher website where Vijay Mallya assures you he is taking things personally, I didn’t even get a callback from these guys let alone an apology. So truly un-premium service, served with arrogance.
In contrast, Indigo, Spicejet and Jet Airways all made a point to personally apologise and thank me for any bouquets and brickbats I sent their way.
The purpose of this post is just to let people know that Fly Kingfisher may boast of premium service, but our experience was truly third class with them. Will send across this post to them in an email.