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Sep 04

Loyal readers may remember the report on consumer reviews on the Internet and how they force companies to act. Today I was browsing mouthshut.com and found a similar advertisement popping up. The advertisement mentioned a WSJ blog article by Pradeep Chopra about how companies react to customer woes, but he quotes just 2 examples, we know there are scores more.

If he would have gone through our archives, he would have seen multiple instances wherein writing an online review about bad services makes a company act to mend its ways. I am happy though, since the WSJ blogs get more hits than us, more and more people are being educated on how to use their consumer status.

One Response to “Deja Vu : WSJ captures what we have been saying for ages”

  1. Ravi Says:

    Nice observation, mouthshut should read this blog :)

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