Before taking the leap and getting Tata Indicom Wimax Broadband, make sure to read the following :
The trail keeps getting murkier as I continue to press the Tata communications customer service for answers. Here is stuff I have been able to uncover so far that should make you reconsider your decision to get Tata Indicom Broadband Wimax service , their more4sure offers are just bait to get customers for long term without the added constraint of having to keep them satisfied:
1. They don’t care about customer feedback. I have given them so much feedback on problems with their prepaid broadband policies but all I get are stupid answers regarding backend people and their engineering work (@Tata – please hire better engineers). I have been told not to complain about matters which are their policy. I asked if I could get in touch with anyone who can listen to and act upon feedback and someone who actually has power in the company, I was told the answers would be the same no matter who I call. So all customer feedback basically ends up at the same place.
2. Tata Indicom broadband prepaid wimax officially does not support VPN, so forget working on your office Network/RAS. This was confirmed by their customer service :
With reference to your mail, as per the resolution for the complaint number 1083xxxx regarding VPN Connection we would like to inform you that you account is Pre paid and we cannot provide the service without SIP .
Also notice the lovely English.
3. Tata Indicom Wimax will logout in 11 hours or 10 minutes : Here is another stupid feature implemented by an overzealous program manager at their company perhaps. The timeout for logging out your session is just 10 minutes of no activity. If your internet is not used for 10 minutes it will be logged out. Also there is an 11 hour full logout. Even if you keep using your account, you will be logged out in 11 hours no matter what.
Conclusion : Its imperative to consider the fact that all the above things are the result of only 1 stupid Tata Wimax feature i.e. the Javascript Login Page. If they could remove that and have automatic login for all users, things would be so much simpler for everyone. All the above problems will be solved. But the main problem is perhaps getting past the 1st level customer care to the people who actually have the power to take decisions.
If you know nothing about computers and just want to check your email etc., then this is probably the connection for you. but if you are a power user, give this a skip and get Airtel or MTNL.
If you have Tata Wimax and a postpaid/static IP account, please do not bother posting comments on this post, they will not be approved.
October 7th, 2009 at 11:18 am
So true !
October 14th, 2009 at 3:43 pm
Don’t agree with this. I have a Wimax connection from Tata Indicom Broadband which has superb connectivity & speed, never faced any problem yet. Had initial problems when I got the new connection but was solved soon. i am placed in Hyderabad.
Are u sure u have the Wimax connection from Tata Indicom Broadband coz I was confused with the mobile company & the internet company earlier both give a broadband connection but after getting connected I am very happy with the Tata Indicom Broadband service from the Tata Communication company.
Go for it
October 14th, 2009 at 4:05 pm
@Paresh –
I strongly suspect you are a Tata Indicom Broadband employee, here is why, your post time matches a lot to the post time of the More4Sure moron at facebook.
Your IP translates to lvsb-lan.cs.149.static.vsnl.net.in which looks like an internal VSNL IP to me.
Anyway, even if you are not an employee(very small probability), you wont face any of these problems since you have a static IP and are probably Postpaid or have paid Rs.2000 more for it.
The TATA Communication company is a good internet service with sadly third class customer support and service. I was also happy with their DSL till they changed all protocols and switched to Wimax and discriminated against prepaid Wimax.
June 19th, 2010 at 12:10 pm
i am really frustrated of these logouts for every 10-11 hours. can’t keep any downloads and leave it to be done automatically