Update : By working with Ferns N Petals customer care, we have been able to bring this issue to resolution
Regular readers may remember a previous post on Ferns and Petals. This is in continuation to that, I will give a short recap anyway. So here goes, I had sent a bouquet of flowers to my dad on his birthday via Ferns and Petals‘s official website fnp.in. And it turned out to be one of the worst decisions of my life.
The flowers were decayed and browning, the buds hadnt opened in a number of flowers, they weren’t fresh and to rub salt to our wounds, the design was different from what was on the website. So going ahead, I wrote an email to these guys asking them to replace the flowers, got no response.
Then I filed a Paypal dispute against these thieves, I got a reply after a few days :
We have received a complaint from your side for the below order.
Please advice what will be the best way to correct the mistake done from our vendor side.
Awaiting for your reply.
Thanks and Regards
Amit
This had travelled a large way inside their company , anyway I asked them to send a gift of the same value as the flowers to my dad as compensation and to set things right so that I use their services in the future as well.
But by now they probably realised that Paypal disputes for Significantly not as Described arent handled unless they happened via Ebay, so I never got a reply 
.
New Update
They replied to me after I sent this link saying that they had never received my earlier mail, they sent my dad a gift of the same value as the flowers I has purchased earlier, my parents confirmed its of good quality. Hence alls well that ends well 
, maybe I will give them another try later on as eventually the customer care did come through even if it was after many days.
August 27th, 2009 at 1:25 am
these guys are thief !!!!
the photos shown on their website shows a hell lot of flowers in a bunch
but when u order ur in a shocking surprise to see the quantity.
when u complaint they say “if u click on detail button u will see we have mentioned 6 branches of lily”
then why show a photo with 18-22 branches of lily….
September 23rd, 2009 at 11:41 am
Mr. Sharma,
Hope you are f9.
Would like to inform you while placeing an order you havent seen details of the product where its clearly mentioned quanties of the product.
Hope next time when you will place an order through Ferns N petals.
You will check the details of the product. Which is mentioned at below of the product.
Eg: Product Detail:
Product Description: Your feelings reach new heights with, this expression of .An arrangement of, over 100 Red n Yellow Roses of around, 4 feets high.
Warm Regards
Sajad
September 23rd, 2009 at 12:17 pm
@Sajad – Why arent the photos true representations of the actual products ? , Why do they have to be over the top not related to the actual product. Infact the images are meant to mislead the people who order from your website.
December 19th, 2009 at 7:55 am
@Sajad – I think you are working at Ferns N Petals. I have judge it because some days back i have call to ferns n petals regarding my order and you told me that the order has been delivered. but actually it was not. You guys are cheaters. You misguide the peoples. I agreed with Mr. Sharma, you guys are thief..
June 20th, 2010 at 12:55 pm
I have been using FNP for quite some time but it happened to be the first time when i called up Customer Service to check the status of an order and it was a nightmarish experience, truly disgusting behaviour of the Customer Service Representative who arrogantly hung up on me and did the same when i called back, all this even without listening to what i had to say.
FNP Mangement, this attitude is outright insulting and unprofessional, especially when your prices are premium. FNP Customer Service is a Joke!
July 30th, 2010 at 7:50 pm
Pathetic service, please be prepared before using their services. One of the worst experiences ever. I had ordered for a bunch of roses and rasagullas, during the day called 3 times to check the status, around 4:30 when I call I am informed the rasagullas are not available so it has not been delivered, but I was not informed till I CALLED- WHY???. To top it no alternative was given, I was to receive a call back in 5 min but after 45 min no call. I pay an atrocious 760Rs (which is fine if the service was upto mark), waste MORE MONEY and time calling them. I call up after 45 min of waiting and am informed of stuff I already know with no action or alternative AND I AM PLACED ON HOLD FOR 10 MIN AGAIN, AND AGAIN I AM TOLD I’LL RECEIVE A CALL BACK IN 5 MIN. Wasted effort aS OF NOW i AM STILL WAITING for the call back.I guess they’ll deliver after the occasion.
I am really disappointed…unfortunately I had placed two orders together I shudder to think what will happen to the 2nd one.
August 15th, 2010 at 11:50 pm
I live in US and used FNP to send flowers to my parents in India recently. They do not deliver (delivered a substandard quality item) what they promise. Then their customer service keeps fooling you saying they will investigate and get back to you which never happens. Hours wasted in providing them all details but nothing ever happened. I would not recommend this site. You will end up wasting money and time and over all you will feel disappointed that you sent a cheap bouquet or arrangement. Best way to wish is to call the people to wish and gift them something when you or friends visit India.