Wisetechie Blog : Ctrl your Tech Life

Update : By working with Ferns N Petals customer care, we have been able to bring this issue to resolution

Regular readers may remember a previous post on Ferns and Petals. This is in continuation to that, I will give a short recap anyway. So here goes, I had sent a bouquet of flowers to my dad on his birthday via Ferns and Petals‘s official website fnp.in. And it turned out to be one of the worst decisions of my life.

The flowers were decayed and browning, the buds hadnt opened in a number of flowers, they weren’t fresh and to rub salt to our wounds, the design was different from what was on the website. So going ahead, I wrote an email to these guys asking them to replace the flowers, got no response.

Then I filed a Paypal dispute against these thieves, I got a reply after a few days :

We have received a complaint from your side for the below order.

Please advice what will be the best way to correct the mistake done from our vendor side.

Awaiting for your reply.

Thanks and Regards

Amit

This had travelled a large way inside their company , anyway I asked them to send a gift of the same value as the flowers to my dad as compensation and to set things right so that I use their services in the future as well.

But by now they probably realised that Paypal disputes for Significantly not as Described arent handled unless they happened via Ebay, so I never got a reply .

New Update

They replied to me after I sent this link saying that they had never received my earlier mail, they sent my dad a gift of the same value as the flowers I has purchased earlier, my parents confirmed its of good quality. Hence alls well that ends well , maybe I will give them another try later on as eventually the customer care did come through even if it was after many days.