Comments on: ICICI Bank to throw out rude customers http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/ India's premier Consumer + Tech blog, 1000+ hits a day ! Tue, 08 May 2012 05:12:18 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Carlos Drenth http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-36620 Carlos Drenth Fri, 02 Jul 2010 13:45:11 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-36620 the post seems to be very good and very much helpful to the people who are fed up with repeated searches for these kind of posts. Thank you very much. the post seems to be very good and very much helpful to the people who are fed up with repeated searches for these kind of posts. Thank you very much.

]]> By: Biswajit S http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-36517 Biswajit S Sat, 19 Jun 2010 03:01:45 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-36517 Very true, extremely frustrated with poor banking manners of ICICI bank customer service personnals.. they dont know what the customer is asking for, when explained they will give some stupid answers, and the most favourite answer is that their application is down may be more than half of the times.. it's not long before they are going to loose customers.. pretty soon that will happen... now I prefer citibank for all my transactions.. even heard HSBC is doing good.. I had a credit card from them and got very good service till the end.. ICICI - please don't forget, you are not the only one in the market.. there are many more.... our experiences will definitely ripple down to all... pretty soon... "ICICI CUSTOMER CARE SUCKS"... Very true, extremely frustrated with poor banking manners of ICICI bank customer service personnals.. they dont know what the customer is asking for, when explained they will give some stupid answers, and the most favourite answer is that their application is down may be more than half of the times.. it’s not long before they are going to loose customers.. pretty soon that will happen… now I prefer citibank for all my transactions.. even heard HSBC is doing good.. I had a credit card from them and got very good service till the end.. ICICI – please don’t forget, you are not the only one in the market.. there are many more…. our experiences will definitely ripple down to all… pretty soon…

“ICICI CUSTOMER CARE SUCKS”…

]]> By: Anil Kumar http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-36160 Anil Kumar Mon, 29 Mar 2010 16:37:41 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-36160 Icici never cares about their existing customers. Their support staff and customer care rep's do not have outgoing calls for customer related issues. However, the marketing team is equipped with STD and even ISD lines. I am sure that no one in their department have come across the saying "A bird in the hand is better than two in the bush" Icici never cares about their existing customers. Their support staff and customer care rep’s do not have outgoing calls for customer related issues. However, the marketing team is equipped with STD and even ISD lines. I am sure that no one in their department have come across the saying “A bird in the hand is better than two in the bush”

]]> By: WiseTechie http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-35795 WiseTechie Sun, 03 Jan 2010 12:02:39 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-35795 @Suma - whats this all about ? , banks must communicate major decisions to customers, if you let us know the context, we can comment on the issue and legal aspect. @Suma – whats this all about ? , banks must communicate major decisions to customers, if you let us know the context, we can comment on the issue and legal aspect.

]]> By: Suma R http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-35794 Suma R Sun, 03 Jan 2010 11:53:33 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-35794 I agree with all of you.... as I write this I'm on phone with ICICI Bank Customer care. After all the useless talkings, I asked for a supervisor. I've been put on hold for at least 15 minutes now (need to keep in mind that this is not a toll free number). Looks like they are testing my patience and my ability to make phone bills. Now, after waiting for 25 mins the line is disconnected. I call up again to get one ridiculous response that "due to unavailability of supervisors the call ended". Which means, either they do not have the proper staffing to answer the queries or not interested to solve the problem. Either ways, ICICI bank expects the account holder to call at your expense and patience level. Finally after spending 45 minutes on phone, I get to speak to a supervisor called Swaraj, he says "it is bank's discretion to change policy" also they are NOT obliged to "communicate any policy change to the customer". Which means, the bank will show all the positive side of its policies until you invest your money and then you have to beg them to get it bank because now as per their hidden policy it is "NOW BANK'S AND NO LONGER YOUR MONEY ". PS: BEFORE EVERY TRANSACTION, ICICI BANK EXPECTS YOU TO CALL UP THEIR "CUSTOMER" CARE, SPEND ATLEAST AN HOUR ON PHONE, SPEAK TO 101 AGENTS WHO ARE UNAWARE OF THE POLICY, THEN SPEAK TO A RUDE SUPERVISOR TO CHECK FOR ANY POLICY CHANGES. I agree with all of you…. as I write this I’m on phone with ICICI Bank Customer care. After all the useless talkings, I asked for a supervisor. I’ve been put on hold for at least 15 minutes now (need to keep in mind that this is not a toll free number). Looks like they are testing my patience and my ability to make phone bills.

Now, after waiting for 25 mins the line is disconnected. I call up again to get one ridiculous response that “due to unavailability of supervisors the call ended”. Which means, either they do not have the proper staffing to answer the queries or not interested to solve the problem. Either ways, ICICI bank expects the account holder to call at your expense and patience level.

Finally after spending 45 minutes on phone, I get to speak to a supervisor called Swaraj, he says “it is bank’s discretion to change policy” also they are NOT obliged to “communicate any policy change to the customer”. Which means, the bank will show all the positive side of its policies until you invest your money and then you have to beg them to get it bank because now as per their hidden policy it is “NOW BANK’S AND NO LONGER YOUR MONEY “.

PS: BEFORE EVERY TRANSACTION, ICICI BANK EXPECTS YOU TO CALL UP THEIR “CUSTOMER” CARE, SPEND ATLEAST AN HOUR ON PHONE, SPEAK TO 101 AGENTS WHO ARE UNAWARE OF THE POLICY, THEN SPEAK TO A RUDE SUPERVISOR TO CHECK FOR ANY POLICY CHANGES.

]]> By: Athira http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-35121 Athira Sat, 30 May 2009 08:37:50 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-35121 ICICI customer care folks may not talk dirty with customers, but their every attitude is harassing. They don't care about the customers. The bank top officials may, but no, not the customer care, sadly. And ICICI doesn't have to wait to chuck customers, customers themselves walk out frustrated, like I did! ICICI customer care folks may not talk dirty with customers, but their every attitude is harassing. They don’t care about the customers. The bank top officials may, but no, not the customer care, sadly. And ICICI doesn’t have to wait to chuck customers, customers themselves walk out frustrated, like I did!

]]> By: Harsh Bakshi http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-35063 Harsh Bakshi Fri, 15 May 2009 05:12:04 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-35063 Same here, ICICI bank service is usually below par, one call never solves the problems and multiple emails on my netbanking account go unanswered. Then they have their head service quality :P , a good post can be about that, they do nothing but reply after a few days saying that they cant do anything. Same here, ICICI bank service is usually below par, one call never solves the problems and multiple emails on my netbanking account go unanswered. Then they have their head service quality :P , a good post can be about that, they do nothing but reply after a few days saying that they cant do anything.

]]> By: Ankur Banerjee http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/comment-page-1/#comment-35060 Ankur Banerjee Thu, 14 May 2009 13:45:32 +0000 http://wisetechie.com/blog/2009/05/14/icici-bank-to-throw-out-rude-customers/#comment-35060 That's just balls. Whenever I've called up ICICI or gone to a bank branch I've always faced their dreaded 'downtime'. They take this bit seriously, since their network is down all the time. They don't provide a toll-free number for customer care, and then on top of that you need to call them up multiple times to get work done because their 'system is down'. Having said that, when it does work, everything proceeds much more smoothly than most other banks. That’s just balls. Whenever I’ve called up ICICI or gone to a bank branch I’ve always faced their dreaded ‘downtime’. They take this bit seriously, since their network is down all the time. They don’t provide a toll-free number for customer care, and then on top of that you need to call them up multiple times to get work done because their ‘system is down’.

Having said that, when it does work, everything proceeds much more smoothly than most other banks.

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