We share with you the case of one of our readers, Atul, he is being sent from pillar to post by HP India’s service center team at their Kirti Nagar service center (New Delhi) for getting his laptop repaired. Here is his ordeal in his own words :
After getting irritated from HP due to their services I could not help but make people more aware before buying notebooks. The following mail which was sent to HP services manager has been exactly reproduced here to admonish you all against HP. The mail would give you a fair idea about the grievances faced by the customers
Sir,
I submitted my notebook “HP dv 1743″ with “Serial No. : XXXXX” and “Case Id : XXXXXX” approximately a month back. Since then I have observed a very irresponsible behaviour of HP Service Centre (Kirti Nagar). All the people whom I happen to talk to, gave me completely different status of my laptop. Initially optical drive was to be changed which was done after 7-8 days. Then I got 2 different views. According to one, there was a problem with my motherboard “only”, and according to other there was a problem with my bluetooth “only”. Since then I have heard four times that they have received wrong part and it would take them an another week for receiving the right part, which has till now never happened and I anticipate that it is never going to happen.
I have already spent close to Rs. 300 on my phone bills for calling HP and for your kind information except for once I never received any communication from your side regarding the status of my notebook.
I request you to kindly compare your services with your competitors like “DELL” which takes not more than half an hour to even replace the parts like motherboard or anything. I know that you would never be able to emulate them but at least you can fix an upper limit like 7 days or something before which the problem would be rectified. And if you can’t do that, it’s better you shut your service stations and outsource the services.
Will someone from the HP India team please take notice ? If you know someone in HP India , bring this case to their notice.
April 3rd, 2009 at 12:36 am
Bad bad bad, really pathetic service from HP India, it now joins the long hall of shame for companies which dont care for their customers. Another brand i would never buy.
April 3rd, 2009 at 8:09 am
Dell FTW!
April 7th, 2009 at 12:17 am
HP really is a bad company in terms of after sales service. Expected better from HP India’s customer service and support.
April 7th, 2009 at 2:58 pm
Thanks for the response guys, please comment here and show support to the person being harrassed. Companies must learn that Indian customers cant be trampled upon.
April 14th, 2009 at 1:51 pm
i would like to be part of the wisetechie team, looking forward to join.