Comments on: Thank you Sony India Customer Care, but no thanks !

By: NAVNEET CHANDRA

NAVNEET CHANDRA — Sun, 07 Aug 2011 06:58:55 +0000

Dear sony care

there is really socking for us there are no service support in sony product i had buying a home theatre system last feb 2011, there are many problem like sound plate totally damage, and i call the sony care, they arrived after one week and repair it after two month, after this home theater woofer not working proparly, so that i call him, today is 10 days to go for this,
sony only big name, service is 0000000 and the indian are big fool, we are not accept indian product just because of faith. we are faith sony, philips and multinational brand. home theatre series is SONY HOME THEATRE DAV-TZ21 DCE12.

By: farook

farook — Thu, 23 Jun 2011 03:08:50 +0000

its a good but customer servise is very bed sony is a big brand in world but products is not avalble i am using sony trinitron series tv sonds parts is crashe i was call on costomer care and servise canter. he said that parts is not avail i cant help it i am alrady info. (mail) but nobody is responding this is very bed

By: ishanshankar

ishanshankar — Wed, 18 May 2011 05:27:51 +0000

The result of making noise on phone, net was that got a call from Sony saying that the said part was not available on the supplier whom they had contacted. After the noise they placed an order on that day and expected in 7-10 days but they replaced in 3 days only.This could have been done in first instance only and avoided inconvenience to everyone. I have to say perforce Grahak Jago and dont let things lay as they are.

By: Yogesh Karnik

Yogesh Karnik — Wed, 18 May 2011 03:41:15 +0000

Their management stratagies is to respond immediately asking to contact the dealer from whom defective goods are purchased. You feel happy and appreciate their sincerity(?). The dealer will have standard reply ” Come again”. Finally you get tired & stop chasing. So SONY is Happy by selling defective piece, dealer is Happy passing on to you. And you are UNHAPPY. But who cares? And they say SONY is Japanese company & Japenese are honest. It needs rethinking. In my case they over charges me & their promise of repayng overcharged amount is till awaited.

By: Ishan Shankar

Ishan Shankar — Tue, 03 May 2011 06:27:20 +0000

Going through above service or non service provided by Sony which one used to buy because of name brand and reputationion, Iam totally disillusioned and am in full agreement with others. I had registered a complaint no. 7302185 on 16/4/2011 about my Sony LCD. After a reminder that 48 hours of registering a complaint are over it was mentioned jockingly its 48 working hours and I did get a representative from JP Electronics. He diagnosed the problem and said if the defective replacement is available in Delhi it would be repaired in 2-3 days but if the part has to come from Singapore it will take one week. I was asked to give about 50% of th part cost as booking which was given. Good, after 8 days I got a call from dealer that it may take few days more. Giving them normal delay tendency of Indians I waited till yesterday exactly 2 weeks, I was told that the part is still awaited the time dimension of the repair cannot be given. Today I rang up the customercare call centre and the gentleman said I appreciate but his appreciation does not solve my problem. He asked me to wait on line so that he can give the latest position. He disappeared from line why disappeared it gave an impression that after putting me on hold music he seemed to gone away from the place. I am still awaiting for feed back from a no.1 reputed company of the world.

By: k.k. marwah

k.k. marwah — Fri, 22 Apr 2011 14:58:14 +0000

I lodged a complaint for LCD bravio TV on 18.4.2011 and I was assured that within 48 hours, complaint will be taken care. To my surpirse, no body appeared till 21.4.2011. Again I have to rang up for the reminder and I was told that complaint will be cleared today. But again no response. Again I called today and I was told that no complaint has been registered. Then I told that yesterday, there was record of complaint. Finally after the discussions of 30 mins this was agreed and I was told that complaint will be attended today. Now it is 8:00 p.m. and no body responded.
This defect in SONy TV was attended in March 2011 in 120 hours with assurance of 48 hours given by customer care people. This defect occurred again after the one month of attending the problem.
I donot understand when they cannot attend the problems in 48 hours, why false promises are being done by them.
This is SONY brand which is known for their quality in the world but the quality of service. It is ????????????????. A hopeless company

Kamal K. Marwah

Mobile no. 9958887092

By: rajneesh

rajneesh — Mon, 11 Apr 2011 15:13:19 +0000

DEAR SIR,
INSPITE OF COMPLANING SEVERAL TIMES I M NOT GETTING ANY RESPONSE FROM SONY SIDE REGARDING MY CAMERA.AS ON CUSTOMER CARE INSTRUCTION I HAD SEND MAIL TO THEM BUT STILL EVERY THING IS BEING SILENT.
CAN I GET A SIMPLE FEEDBACK SERVICE FROM SONY FOR MY EXPENSE OF 8000 Rs.??
RAJNEESH
9227771837

By: yeamakumar

yeamakumar — Sun, 27 Mar 2011 10:49:41 +0000

I bought one LCD t.v(KLV-32V400A) 2 years back(15-1-20009).
I got some problem that is some negative picture are found while running the television. When i contact the Sony dealer they send service engineer. he checked the LCD TV and taken some photos(i,e., negative pictures and serial no.) he suggested that LCD control panel has gone…
he told after receiving the parts from Singapore and he will make a call to me… it costs Rs 11,000. and he told that they will change the control panel and the LCD screen completely. I feel the screen is in good condition. But they are telling may be it will be good… but, we’ll change both the screen and panel as per Sony tech. rules.
we always love Sony products. we are having Sony LCD TV. Sony vaio, and Sony cyber shot camera. so, try to under stand our problem and minimize the amount…
yours….
M.Yeamakumar(+91 7418145800)
chennai….

By: akshay

akshay — Mon, 21 Mar 2011 05:58:30 +0000

I some how broke the DVD to TV coneector cable.
i want new cable.
contacted three dealers and one service center at surat.
dealers send me to service center and service center says the cable is not available with them. can be found from dealers only.
so now i’ve to purchase new DVD to get the cable?

Plz. guide me.
my mobile number is +91 8866466775

By: Lad

Lad — Sat, 12 Mar 2011 11:28:55 +0000

I agree the worst Customer relation Centre in the world. I have written several concerns about the PS3 The dealer removed 2 Sports DVD game that came free with the sealed BOX, I logged complaint t Sony Customer care by Email. However have not heard any thing from them despite many phone calls. Now the time is to report to Mr Keki Chairperson of Sony India and Chairman of Sony Cooperation Sir Howard Stringer to do something about Sony Customer care department in India. No Doubt that Sony Products are very good and I am one of the loyal Customer for last 30 Years. It may be a time to rethink to buy other products.
It is the leadership behaviour those who understands Customer concerns that reflects the image of Sony at Customer relations Level. Looks like Customer relations at Sony India needs a big Shakeup and Employing