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Jun 18

Futurebazaar Logo

Ah well, i am very much in love with the great service offered by futurebazaar.com, and its no news to most people. Therefore i was disappointed when my recent orders took 2 weeks to be processed and delivered. My first ever futurebazaar.com order took only 3 days to be in my hands. But since then while their service in general is impeccable towards me, the loss in speed is very much noticeable.

Recently i had placed a large order with them consisting of 4-5 items, and the last of them were delivered only 1 month after the order had been placed which is slow by any standards.

One of the items costing around 600 rupees was received broken, but Futurebazaar was kind enough to get it replaced. The item was picked up from my home within 2 days by their courier (not TNT) and seamlessly a new order was placed and i got the item in a short period. But coming back to the speed issue :

All these speed problems point to the fact that futurebazaar.com is working on thin stock and has been having problems with fulfilling orders due to small stocks and when they do run out it takes a long time for them to replenish stock. The average shipout time on their site is constant at 4.8 days for a loooooong time now and it seems they have stopped updating it for obvious reasons. They use Bluedart couriers which are definitely one of the fastest in India, so the problem is not the courier.

Whatever the problems hope futurebazaar.com ramps up their supply chain management and is able to deliver fast and good service like i am used to from them :)

Also it would be great if futurebazaar.com actually gave AWBs to people after orders are shipped, Indiatimes and Homeshop18 have this facility , then why not futurebazaar ?

Is anyone at the future group listening ?

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