Comments on: Go paperless with statements ! Do companies really care now ? http://wisetechie.com/blog/2008/06/09/go-paperless-with-statements-do-companies-really-care-now/ India's premier Consumer + Tech blog, 1000+ hits a day ! Wed, 08 Feb 2012 15:36:52 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: WiseTechie http://wisetechie.com/blog/2008/06/09/go-paperless-with-statements-do-companies-really-care-now/comment-page-1/#comment-24725 WiseTechie Fri, 27 Jun 2008 03:32:26 +0000 http://wisetechie.com/blog/2008/06/09/go-paperless-with-statements-do-companies-really-care-now/#comment-24725 Well the surprise is that they cant charge you for bills, its your right as a consumer ! I am all for electronic bills, but i want some of the green saved to be passed my way. MTNL does offer an incentive to those who choose not to receive bills, if a Govt. company can do it, why not Airtel ? Banks must send a statement to the customer under RBI guidelines or get a passbook system which costs them more manhours and an extra emplyee and equipment at each branch (my relationship manager told me that passbooks are terribly expensive for the bank to maintain), and cell companies must send statements under TRAI/DOT guidelines. And all this has to be free of cost. Airtel told me they no longer send bills <100 , dunno is the CC was sure about this. Well the surprise is that they cant charge you for bills, its your right as a consumer ! I am all for electronic bills, but i want some of the green saved to be passed my way. MTNL does offer an incentive to those who choose not to receive bills, if a Govt. company can do it, why not Airtel ?

Banks must send a statement to the customer under RBI guidelines or get a passbook system which costs them more manhours and an extra emplyee and equipment at each branch (my relationship manager told me that passbooks are terribly expensive for the bank to maintain), and cell companies must send statements under TRAI/DOT guidelines. And all this has to be free of cost.

Airtel told me they no longer send bills <100 , dunno is the CC was sure about this.

]]> By: Abhishek http://wisetechie.com/blog/2008/06/09/go-paperless-with-statements-do-companies-really-care-now/comment-page-1/#comment-24708 Abhishek Thu, 26 Jun 2008 19:24:16 +0000 http://wisetechie.com/blog/2008/06/09/go-paperless-with-statements-do-companies-really-care-now/#comment-24708 I don't know why this is a bad idea. When I used to get 20 rupee bills by courier, I am stunned. It would have cost airtel that much to send me the bill. The cost of paper is going up day by day, just like the cost of fuel. I think it's better for them to ask consumers whether they would like to discontinue the paper bill rather than charge them an additional billing charges that will eventually crawl in. I don’t know why this is a bad idea. When I used to get 20 rupee bills by courier, I am stunned. It would have cost airtel that much to send me the bill. The cost of paper is going up day by day, just like the cost of fuel. I think it’s better for them to ask consumers whether they would like to discontinue the paper bill rather than charge them an additional billing charges that will eventually crawl in.

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