am was the proud owner of a Imate phone till now. Sure it turned heads, one mention of Imate and people’s eyes twinkled. I was happy till recently. In college one day i saw that the screen had developed a huge crack. I decided to get the screen replaced. Having replaced the screen of one of my earlier phones for 800 rupees i didnt really think of it as that much of a big deal. I thought the screen would costs anywhere from 1000 to 1500 rupees.
I went to Asian electronics at Rajouri garden to get the screen fixed. The clerk very casually told me that the screen would cost me 4000 rupees. I was shocked, i asked him how it could be, the cost should be proportionate to the phone cost atleast. ‘Aisa hi hota hai’ the clerk said. One surfing the Internet i found more people with similar stories whose screens had gotten cracked by themselves and Imate had asked for exhortative screen costs. 5000 rupees another customer of Imate has written on an online forum.
Wow, i never thought that this company would be looking to make quick bucks by robbing its loyal and old customers with superoverpriced spare parts. Old and loyal customers should be respected not robbed. Ask Apple, it tries super hard to keep its loyalists and thats why its a successful company. I decided not to get the screen repaired. Its not that i cant afford the 4000 rupees , but its just that i cant stand the sight of an Imate phone now. Whenever i see someone with an Imate i think to myself, such an unlucky guy.
So i have also written to Imate’s support about this issue, lets see what they reply.
But advice to all our readers, think twice before taking this plunge.