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Dec 29

I would love to use expletives in this review but will not stoop so low. But the product quality from Homeshop18 stooped low enough. Their service might not be bad but their sellers are committing frauds and homeshop18 is turning a blind eye to them.

We had ordered a 2GB mini SD card from Homeshop18, they claimed it was a Sandisk card, so we bought it. On receiving the product it was found that it was actually a cheap Chinese fake which didn’t even work. The card was very cleverly put in a Kingston SD adaptor to fool the non-techie users into thinking that the product was of Kingston. So it was not the Sandisk product advertised on Homeshop18 but a cheap Chinese. A lot of people are constantly being cheated in this way, many people are not aware of this modus operandi of the homeshop18 seller.

I wrote them a letter and they asked me to return the product which we did. Almost two weeks after the package had been delivered the return was acknowledged. I got my money back, but here are the things where Homeshop18 hits absolute rock bottom :

1. The seller had committed an absolute fraud on me, see the photos below to know what i mean :

Sandisk Card that was promised

Fake Product from Homeshop18

The product on top is the product promised to me, the lower one is what i received, a cheap Chinese fake in a Kingston adapter. It was wrapped in polyethene.

2. The product continued to be on sale for a long time and still is, i can imagine more and more people are getting cheated.

3. I am yet to be refunded my courier costs for the whole transaction for which i have written to them many times. Hopefully when someone from their company reads this review they will expedite the process of my courier cost refund.

Also Pehredaar (CNBC TV18’s show which exposes frauds) can easily do a full-fledged show on Homeshop18.

Rating: ☆☆☆☆☆
The Zero rating is for this particular transaction, i am poorer by 180 rupees which was my courier cost and is yet to be refunded. I would give it a (.5/5) when i get my money back.

Later Edit : They refunded me my courier costs after writing them an email a day, probably because when you search for their site, this review comes up. Anyway, the new rating is

Rating: ½☆☆☆☆ (Not Recommended)

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13 Responses to “Homeshop 18 Shopping Nightmare”

  1. Fareeq Says:

    Thats pretty bad, and to think that CNBC is the company behind the whole thing, amazing and disgusting(from homeshop18) at the same time.

  2. WiseTechie Says:

    I think you mean amazingly disgusting !

  3. Rohit Says:

    Utterly shameful for such a company!

  4. Amol Says:

    It must have been an agonising experience. My sympathies. You have all the right to use as many expletives ( or rather explosives sent as a gift pack to the person responsible ).

  5. Amazon searching for Homeshop 18 Says:

    [...] We had written about our horrible experience with homeshop18 a few months ago, the company was rude to use and we had retaliated. Anyway, now when you google homeshop18, you get to see our nightmare with the Homeshop18. [...]

  6. Dakshinamurthy Says:

    Thankyou for sharing your exerience. I am not surprised about this kind of sellers on hs18 platform. But their poor customer service is horrible. I had a similar experience on Future bazaar, but their customer service atleast offered to refund me the money without me incuring the courier charges.

  7. Bhavin Says:

    I have purchased Uniden Dual cordless phone (CXAI5198, 5.8 Ghz extended range cordless phone with speaker) from Home shope 18, India.
    But I found that caller ID feature does not work, also when incoming call came, date does not appear, although time and day display properly.
    I need your support in this regard. I have checked that my service provider (BSNL landline) has already activated caller ID facility.
    My contact number is [Removed for privacy]
    I have purchased this phone from HOME SHOP 18. It’s office address is mentioned below.
    Our Corporate Office address :
    TV18 Home Shopping Network Ltd.
    7th floor, FC-24,
    Sector-16A, Filmcity,
    Noida - 201301, Uttar Pradesh,
    India.
    I complained home shop 18 thrice, but there is no response yet.

  8. Rewati Says:

    I am also shocked. I am also facing the problem with homeshop 18. I alraedy requested homeshop18 to solve my problem within 15 days.

    God knows,what would happen.

  9. Sony India : Bad customer service, rude employees Says:

    [...] A seller on Homeshop18 Fraud committed on us, the company later refunded the money and courier costs [...]

  10. amar chawla Says:

    I hv bought wireless hand set,
    yellow-white colour.from the day
    one the set is not working.
    inspite of complnt. thers is no
    response from home shopping 18.

  11. suresh gopinath Says:

    i have purchased a i mediya[brand name] pendrive with mp3 player through india times .com

    it was not working on the same time, after several communications, they have returned my money but not the courier charges and the octroy wich i paid[ for octroy they send me a gift certificate]
    this is the way they are making money
    suresh gopinath

  12. Rahul Says:

    The problem with Homeshop18 is that they have 3rd party sellers many of whom are notorious for smuggling chinese stuff into India and then selling it to everyone for huge prices. These Chinese goods are cheap and offer a very low quality.

    I wouldnt use Homeshop18 ever, i mean just look at the thing they sent u, thats plastic wrap for God’s sake, not even proper packing.

  13. Punit Bhatt Says:

    You are right I have not received my package on said time and as per their call center they do not have information on which courier is assigned to ship product. All foolish

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