I would love to use expletives in this review but will not stoop so low. But the product quality from Homeshop18 stooped low enough. Their service might not be bad but their sellers are committing frauds and homeshop18 is turning a blind eye to them.
We had ordered a 2GB mini SD card from Homeshop18, they claimed it was a Sandisk card, so we bought it. On receiving the product it was found that it was actually a cheap Chinese fake which didn’t even work. The card was very cleverly put in a Kingston SD adaptor to fool the non-techie users into thinking that the product was of Kingston. So it was not the Sandisk product advertised on Homeshop18 but a cheap Chinese. A lot of people are constantly being cheated in this way, many people are not aware of this modus operandi of the homeshop18 seller.
I wrote them a letter and they asked me to return the product which we did. Almost two weeks after the package had been delivered the return was acknowledged. I got my money back, but here are the things where Homeshop18 hits absolute rock bottom :
1. The seller had committed an absolute fraud on me, see the photos below to know what i mean :
The product on top is the product promised to me, the lower one is what i received, a cheap Chinese fake in a Kingston adapter. It was wrapped in polyethene.
2. The product continued to be on sale for a long time and still is, i can imagine more and more people are getting cheated.
3. I am yet to be refunded my courier costs for the whole transaction for which i have written to them many times. Hopefully when someone from their company reads this review they will expedite the process of my courier cost refund.
Also Pehredaar (CNBC TV18′s show which exposes frauds) can easily do a full-fledged show on Homeshop18.
Rating: 
The Zero rating is for this particular transaction, i am poorer by 180 rupees which was my courier cost and is yet to be refunded. I would give it a (.5/5) when i get my money back.
Later Edit : They refunded me my courier costs after writing them an email a day, probably because when you search for their site, this review comes up. Anyway, the new rating is
Rating: 
(Not Recommended)
December 29th, 2007 at 9:05 pm
Thats pretty bad, and to think that CNBC is the company behind the whole thing, amazing and disgusting(from homeshop18) at the same time.
December 31st, 2007 at 7:48 pm
I think you mean amazingly disgusting !
January 2nd, 2008 at 9:07 am
Utterly shameful for such a company!
April 19th, 2008 at 3:42 pm
It must have been an agonising experience. My sympathies. You have all the right to use as many expletives ( or rather explosives sent as a gift pack to the person responsible ).
June 1st, 2008 at 11:16 am
[...] We had written about our horrible experience with homeshop18 a few months ago, the company was rude to use and we had retaliated. Anyway, now when you google homeshop18, you get to see our nightmare with the Homeshop18. [...]
June 20th, 2008 at 11:56 am
Thankyou for sharing your exerience. I am not surprised about this kind of sellers on hs18 platform. But their poor customer service is horrible. I had a similar experience on Future bazaar, but their customer service atleast offered to refund me the money without me incuring the courier charges.
July 4th, 2008 at 11:57 pm
I have purchased Uniden Dual cordless phone (CXAI5198, 5.8 Ghz extended range cordless phone with speaker) from Home shope 18, India.
But I found that caller ID feature does not work, also when incoming call came, date does not appear, although time and day display properly.
I need your support in this regard. I have checked that my service provider (BSNL landline) has already activated caller ID facility.
My contact number is [Removed for privacy]
I have purchased this phone from HOME SHOP 18. It’s office address is mentioned below.
Our Corporate Office address :
TV18 Home Shopping Network Ltd.
7th floor, FC-24,
Sector-16A, Filmcity,
Noida – 201301, Uttar Pradesh,
India.
I complained home shop 18 thrice, but there is no response yet.
July 11th, 2008 at 4:20 pm
I am also shocked. I am also facing the problem with homeshop 18. I alraedy requested homeshop18 to solve my problem within 15 days.
God knows,what would happen.
July 20th, 2008 at 10:25 pm
[...] A seller on Homeshop18 Fraud committed on us, the company later refunded the money and courier costs [...]
August 8th, 2008 at 5:16 pm
I hv bought wireless hand set,
yellow-white colour.from the day
one the set is not working.
inspite of complnt. thers is no
response from home shopping 18.
September 20th, 2008 at 1:05 pm
i have purchased a i mediya[brand name] pendrive with mp3 player through india times .com
it was not working on the same time, after several communications, they have returned my money but not the courier charges and the octroy wich i paid[ for octroy they send me a gift certificate]
this is the way they are making money
suresh gopinath
October 4th, 2008 at 3:27 pm
The problem with Homeshop18 is that they have 3rd party sellers many of whom are notorious for smuggling chinese stuff into India and then selling it to everyone for huge prices. These Chinese goods are cheap and offer a very low quality.
I wouldnt use Homeshop18 ever, i mean just look at the thing they sent u, thats plastic wrap for God’s sake, not even proper packing.
November 6th, 2008 at 11:19 am
You are right I have not received my package on said time and as per their call center they do not have information on which courier is assigned to ship product. All foolish
January 9th, 2009 at 1:17 pm
I have order premier 5360s camera 5 MP and also order no. 700782539. but you send me another item this is your mistake and also talked with your customer care 3-4 times but you said me i send your item with in 15 working days why? In case of new any purchase item you send with in 3-4 days but in case of replacement item you send me 15 working days why it’s major difference tell me???? this is your very poor services for your customer (first time)
April 5th, 2009 at 4:09 am
Dear all,
i has been trapped in a very notorious way by these *******…I purchased handycam worth 14700-. but not recieved yet. ( 2 1/2 months already passed…….No response from the Home shop 18 for mailssss.( These are real *******)……My hardearned money which i saved for my marriage had been lost , as well my dream of having a shoot fotr my own marrigaaaaaa……
April 20th, 2009 at 10:55 pm
@Amar – File a case in consumer court against Homeshop18, they deserve it, such bad service from Homeshop 18 shouldnt be tolerated.
May 13th, 2009 at 12:43 pm
homeshop 18 people are ******** eating money of customers, not refunding the money
my order number 71044499
May 25th, 2009 at 1:07 pm
I have received a aiptech camcodore and i have not satisfy of this product or vidiography picture quality so i want to return this product.Please tell me how i can do this.
May 25th, 2009 at 10:27 pm
@Kishore – Call homeshop18 and tell them to refund.
June 13th, 2009 at 5:01 pm
HomeShop18 Response on Blog posted by Punit Bhatt on 6th November, 2008
One of our customers Mr. Bhatt had raised a concern on non delivery of his order for Whirlpool 20 L Grill Microwave on his blog posted on 6th November, 2008.
Our business partner M/s. Whirlpool had exhausted the stocks for this model of microwave oven due to huge influx of orders in the festive season. It took them a while to arrange the fresh stock and they did not updated us on the same. Hence we could not deliver the order in the scheduled time and provide you a feedback on the despatch details. The microwave was delivered to him on 6th December, 2008.
We extend our sincere apologies for the inconvenience caused to him. This incidence is just as an exception and not a standard of service quality we strive to achieve for our valued customers.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
June 16th, 2009 at 12:24 pm
Dear Bhavin,
I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.
Reading your issue mentioned above, we have not been able to trace your transaction in our records. In order for us to resolve your query, we request, if you could please email us your contact no. or send us our order reference to the email id Sourabh.s@homeshop18.com, enabling us to quickly understand & resolve your issue.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
June 16th, 2009 at 12:26 pm
Dear Amar Chawla,
I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.
Reading your issue mentioned above, we have not been able to trace your transaction in our records. In order for us to resolve your query, we request, if you could please email us your contact no. or send us our order reference to the email id Sourabh.s@homeshop18.com, enabling us to quickly understand & resolve your issue.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
June 16th, 2009 at 12:27 pm
Dear Amar Pandey,
I sincerely apologize for the inconvenience you have had while shopping at HomeShop18.
Reading your issue mentioned above, we have not been able to trace your transaction in our records. In order for us to resolve your query, we request, if you could please email us your contact no. or send us our order reference to the email id Sourabh.s@homeshop18.com, enabling us to quickly understand & resolve your issue.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
June 16th, 2009 at 1:18 pm
HomeShop18 Response on Blog posted by Jatin Madani on 9th January, 2009
One of our customers Mr. Madani had raised a concern regarding receipt of incorrect model against his order for Premier Digital Camera – 5MP – Model No: 5360s on his blog posted on 9th January, 2009.
Due to an unfortunate oversight at the end of our business partner M/s Wespro Corporation, a different model of the camera was shipped to him. This incidence is just an aberration to quality standard we strive to achieve for our valued customers. Hence, we have refunded his order value for the same through Cheque Numer # 489997. As per our records the cheque has been realized on 06.03.09. Also, we have refunded the courier freight incurred by him to send the product back to through Cheque Number # 489490 which has been realized on 21st February, 2009
We sincerely apologise for the inconvenience caused to him. This incidence is just an aberration to quality standard we strive to achieve for our valued customers.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
June 16th, 2009 at 1:19 pm
HS18 Response on blog posted by id xxxxxx 13th March, 2009
One of our customers Mr. Pirani had raised a concern regarding receipt of refund against his order for Uniden Dual Cordless Telephone on his blog posted on 13th March, 2009.
The Refund cheque was shipped to him through Indian Postal Services but since the same was not delivered to him, we have despatched him a new cheque number # 509740 and the same has been delivered to him on 9th June, 2009.
We at HomeShop18 are committed to serve our customers better with each progressing day.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
June 16th, 2009 at 1:20 pm
HS18 Response on blog posted by Kishor Kumar Maharana on 25th May, 2009
One of our customers Mr. Mharana had raised a concern regarding dis- satisfaction with the product against his order for Aiptek 5MP Digital Camcorder – DV T220 on his blog posted on 25th May, 2008.
Under our promise of money back guarantee and customer having returned the product to us, we refunded his order value through Cheque Number # 514000 and the same is being dispatched to him today and shall soon be delivered to him.
Trust this is to his expectations and he shall shop with us in near future.
With Regards,
Sourabh Shrivastava
Customer Services – HomeShop18
August 5th, 2009 at 7:00 pm
received the Camcorder through COD ORDER 294 but for my great surprise, this camera was not working with using 3 AAA-cell then I contacted Mr. Anil Patole on mob. No. 9426030312 of JEEVES DIRECT BARODA on 3rd August but he did not respond for a while and not ready to hear a single word in this connection of CAMCORDER and he gave me a phone Number-07930613588 of MR. Parmar at Ahmedabad, I tried to contact Mr Parmar on this no. but even after my 3 full call, no. body attended this phone hence ultimately I contacted through SMS at HS18 and then they called me & I told my problem to Customer care Executive and customer executive told me to purchase a 900 and above AmH AAA battery to run this Camcorder. I purchased a 2GB SD card +3AAA-1100AmH chargeable battery + charger in Rs. 890/ on 4th August and charged the battery whole night and then used it in camera on 5th, but again to my great disappointment that this Camcorder started working but it’s screen is flickering at every HALF Minute for Micro second and it clearly looks in replay of the Video taken. After 3 minutes of shooting and it’s replay, this Camcorder Hanged and neither it could be Power OFF nor started functioning and it’s screen became blank. please return my amount by taking back this CAMCORDER as per 15 days money back scheme. THANKS
August 5th, 2009 at 7:03 pm
I received the WESPRO DV 532 Camcorder through COD ORDER 294 oon 3.08.09 but for my great surprise, this camera was not working with using 3 AAA-cell then I contacted Mr. Anil Patole on mob. No. 9426030312 of JEEVES DIRECT BARODA on 3rd August but he did not respond for a while and not ready to hear a single word in this connection of CAMCORDER and he gave me a phone Number-07930613588 of MR. Parmar at Ahmedabad, I tried to contact Mr Parmar on this no. but even after my 3 full call, no. body attended this phone hence ultimately I contacted through SMS at HS18 and then they called me & I told my problem to Customer care Executive and customer executive told me to purchase a 900 and above AmH AAA battery to run this Camcorder. I purchased a 2GB SD card +3AAA-1100AmH chargeable battery + charger in Rs. 890/ on 4th August and charged the battery whole night and then used it in camera on 5th, but again to my great disappointment that this Camcorder started working but it’s screen is flickering at every HALF Minute for Micro second and it clearly looks in replay of the Video taken. After 3 minutes of shooting and it’s replay, this Camcorder Hanged and neither it could be Power OFF nor started functioning and it’s screen became blank. PLEASE RETURN MY MONEY BY TAKING IT BACK ACCORDING TO YOUR 15 DAYS- MONEY BACK GUARANTEE SCHEME.THANKS
August 7th, 2009 at 6:58 pm
07.08.2009.Today one Madam of HS 18 talked to me on phone and she assured me to send the refund of CAMCORDER soon, as i had already sent back this camcorder through COURIER on 06.08.09 to HS 18 told address at DADAR WEST MUMBAI.Will you please advise me that how many time will you take to send me refund and also tell me that Rs. 100/ spent on Courier to send back this CAMCORDER will also be refunded or not? please advise me soon. Thanks. Mob. +91972098237
August 8th, 2009 at 8:09 am
From what is written in the post, I think you will have to deal with them again for getting your courier charges refunded. Didn’t they mention that when they phoned you?
August 8th, 2009 at 8:38 pm
Rohitji, thanx for supporting my claim of courier charges. I will definitely claim the same.
August 27th, 2009 at 5:05 pm
i was being prepared to pruchase a camcorder DV 532, i liked the features. Seeing these responses i thanked my goodluck that i came across your experiences before ordering.
all viewers are requested to condemn such shopping agencies and write comments.
December 31st, 2009 at 4:00 am
Very Bad Experience,
I purchased a Imedia phone by seeing their ad on TV, but when the device was delivered to me and I found that it was a typical Chinese mobile phone and when I compalined and asked for the refund the reply come back that you will get the refund only if the product is not used, you have to just look at the product at see whether you are satisfied with it or not !!
Can some one imagine, it is their money back policy that you just have to look at the product and judge it whether you are satisfied with it or not.
They are only cheating the people by selling the chinese products and I strongly recommend to all my friends that never purchase any product from Home Shop 18, you will feel like cheated. They are just cheating the people and nothing more
December 31st, 2009 at 10:18 am
@Pradeep
If you read comments posted above, there is an employee of HomeShop18 who takes time to go through the comments in this post and tries to resolve them the best way he can. Perhaps you could try emailing him and explain your issue to him.
January 8th, 2010 at 9:07 am
Buying product at Home Shop 18 means wasting hard earned money. This channel tells that MRP (Rs.10000) and HS Price is just (Rs.3999). In reality MRP in market may be Rs.999. All products are unbranded like china, dehli made, and immitating products. Another character is harassing people by assuring good service and thereafter not at all responding. I request all my friends not to waste your time, money and peace of mind by keeping relation with HOMESHOP18. I am ready to explain my experience with HS18 if anybody is interested.
February 11th, 2010 at 2:56 pm
To everyone –
Homeshop18 is trying to improve, please email your complaints to the guy who is posting above on behalf of them also apart from writing it in the comments.
February 17th, 2010 at 12:36 pm
i was about to make a purchase of many items from hs 18….thanks to the reponses,i wil not do this mistake.
a very thanks to every responses mentioned above. sharing experiences like this will make more n more people knw abt these cheaters…
February 22nd, 2010 at 2:45 pm
dear sir
i want to purchase wespro DV 532 camcorder but after seeing all this negative remarks I have decided to go for a branded camcorder
June 24th, 2010 at 11:04 pm
Hi,
I paid 3000 bucks for these piece of shit shoes n other stuf.. I have not even opened the stuff and called for a refund and was promise that I would be getting a call back in 2 business days… Neither did i received a call back nor a courier person to collect the stuff.. Ne ways I called in today and my call was dc after explaining the problem.
I want my money back ASAP or I’ll be filing a case in court.
Mandeep
9310202332
July 9th, 2010 at 4:34 pm
Sir,
I hereby giving our complaint about I have booked an order for Dinner set on 22-11-2008 and sent DD of Rs.2,300 in the name of Shammi Arora. Till today I have not received the dinner set nor any correspondenance in this regards. So kinldy give how to get our ordered material from you.
July 9th, 2010 at 4:44 pm
Dear Shivaji -
Why did you give a private name demand draft if you were ordering from Homeshop 18 ?
November 2nd, 2010 at 6:11 pm
Hay Guy,
Same problem happen in my case too… i ordered 6-8 product in this year, in this 3 products are found damaged while shipment, but then after i am not going to replace any of that projects. But last i purchased 104 pcs Drilled machine, its bag & some accessories are damaged, i am going to replace but same problem happen, last 26th Oct-2010 i shipped to Delhi through TNT couries, then i called today(2nd Nov-2010) but they told me still we dint received it… this is the service which they are giving….:)
December 20th, 2010 at 2:46 pm
Hi guys,
this company appears to be fraud company. Recently i was about to order an Spice MI300 mobile phone. their website showed the price as Rs 12,950/-. i was then told by my friend that the actual cost is Rs 9990/- offered by the spice company itself. i have indeed purchased one from spice outlet for rs 9990/-. else i would have ended spending 3050/- on this fraud company
December 29th, 2010 at 7:26 pm
Hi ,
I was thinking i will order something from TV 18 after watching there programs.
Now i will say big no for it.
Thank you all for sharing this knowledge and awareness. Still i am worried for so many others who don’t have internet access but watch TV where these cunning sales people are targeting real middle class people.
I don’t understand why don’t electronic media or print media takes this issue up.
Regards,
Praveen
December 31st, 2010 at 11:37 am
I had ordered some stuff online from HOME SHOP 18. After 3 days of NOT PROCESSING my order, I called up their CUSTOMER CARE – 0120-4444918.
Me and wife were disrespected by an arrogant customer rep. She kept repeating herself and cared a damn about our order. She owes an apology to us.
NEVER use this site. NEVER.
- NSND
March 4th, 2011 at 9:23 pm
Hi,
My Order No. 902491949 – Ordered Placed on February 23, 2011 – Not yet Delivered
My name is Kanika Mathur and I am a residence of New Delhi. I was suggested by my relatives that HomeShop18 sells good products at much cheaper rates than any other company. Upon thei comfirmation, i decided to try and buy product from them and ordered a jewellery set worth Rs. 3000.00 through online net banking and paid through my card. I was assured on the website that my packet would get delivered within 7 working days. I waited untill next week and called them on th 8th day and i ws told by a lady that it takes 7 “working days”. I understood that and didnt say anything then. Again i called up at the sme toll free no. 18001800918 to ask if it has sent out for delivery and if i can get any AWB no. so that i can track it and pick it frm the courier company as i urgently needed it for some family function. I was again told by some telecaller that “maam its out for delivery, i dnt have AWB updated, it will beupdate by this evening and anyways it will be delivered to u by friday or at max by saturday”. I reconfirmed with that gentlemen if it can be delivered on saturday as normally courier company doesnt do that as per my knowledge and he said yes it will be dilvered, dnt worry. i ws still ok with this.
But on friday evening, I again called up same toll free no. to ask if it has been delivered or if they can get me some AWB# so that i myself can walkin to get the things for which i have padi hard earned money. But on the 1st call, i ws told that 3e dnt have AWB No.+ my packet witl be delivered by Tuesday (i.e 8th March) + they put my call on hold for 20 minutes and that person had no ettiquetes to get back to the customer and tell that it will take some more time. At the end, i myself had to disconnect the call and call back again.
Then on the 2nd call, while telling the issue, a person name Rajkumar abrutely sad to me “I am disconnecting your call” and put the phone on my face. Then i tried the 3rd time and i ws conneceted to Ashish and he trasnfered my call to his supervisor, Anil who said that he cant make out why there is a delay in delivery and they will not be able to deliver the packet before Tuesday, All they can give is the AWB# and that too in next 24-48 hours.
I am totally dissatisfied and unhappy with the kind of behaviour not one but 3 telecallers have shown towards my approach for my own things. I give a thump down to the company and to their workers. They are just fooling around people by making false promises. Dont knw about the quality of products they sell bt the service really pathetic. All i could hear from them is “consignment has been handed over to the Courier”. This is the position for the last 15 days.
I want strict action to be taken against the company and the employees who were rude to me and misbehaved over the call. They should be given proper tarining in terms of giving service to their customers.
I feel like a fool, chasing the company for my own things. Need urgent help on this.
I also want to get my money refunded of Rs. 3000 if i get my paket delivered after 6th March + i want company to pay me R. 2000 more for the loss i will be paying by getting the same product from market at much greater price on urgent basis.
Regards,
Kanika Mathur
Grievances Redressal Officer
Citibank, N. A
May 10th, 2011 at 4:34 pm
I had purchased HCL & 20 in 1 TV Games for kids…HCL game was pretty outdated and when attached to TV – it was blurred – no quality…another 20 in 1 TV game was defective…I returned both to HOMESHOP18….now they are asking for POD – proof of delivery…and they say it will take 8 to 15 days…and they will send the cheque…I paid them online…NOW they say – they had not recd the courier….when it shows DELIVERED…online…it”s harassment…guys….DON’T BUY FROM HOMESHOP18.
May 15th, 2011 at 1:38 pm
I wish I could have read this review befor my purchase of MP3 player from homeshop18. I ordered my product on 21 Apr 2011 and they have send me a outdated product of June 2009 . Almost 2 years old. Now the product is giving low battery backup. No bill has been sent along with tha package.
May 30th, 2011 at 11:27 pm
My mom purched videcocon V1655,at first it run good but one day the display is not working,i contact to home shope 18,with mobil they didn’t sed invoice then they sen it.i went to videcon mob center they short out the problem,but now day it often off when i do call.iam in coimbatore please do help if i get a replace of it or any help from ur side you can check we had buy so many items from 18 hope it is in the name of Nalini my mom buyed items from 18shope.please mail and hope u can take favebral action.thank u!
December 17th, 2011 at 8:27 am
Read this review at right time as I was just to place order with them for a Samsung Galaxy Y.
December 23rd, 2011 at 6:39 pm
Thanks to all who shared their bitter shopping experience. I was thinking of placing an order, but after seeing all these comments I changed my mind. Thanks for saving my money
August 5th, 2012 at 8:00 am
Wow. you guys saved me, I was about to place a order to home shop18. but after reading these comments i have changed my mind, will purchase from flipkart, little expensive but worth to pay again homeshop18
April 17th, 2013 at 11:46 am
I had ordered a Padmini Cooktop 2 Burner CS-201 vide order number 924275471 on 5 April 2013.
The email I got from HomeShop18.com said “Your order has been shipped vide AWB no. 337627450 through Vendor Self . Please expect this to be delivered to you in 2-3 working days.” It has been 12 days now and I have still not got the ordered product. For the last 5 days I have been calling HomeShop18.com customer care and each day I am told that the order will come within 1 working day. There is in no delivery in sight. I had wanted to know if I could get a call at least before the product comes so that I can arrange for it to be accepted. But HomeShop18.com seems least interested in delivering my product after they have taken my money.