Wisetechie Blog : Ctrl your Tech Life

Its been about 2 weeks since i installed the VSNL Tata Indicom Broadband at my place. I paid for 6 months upfront, which meant i didn’t have to pay anything for installation and the Router is also free unlike MTNL and Airtel where a rent is needed. MTNL also charges a huge installation fee.

Now initially there was a delay in the installation and the customer care was pathetic, replying after six days that the installation is done as per their records.

Here are initial reactions ::

1. The speed averages to about 105% of promised speed, which is good, considering i am a huge downloader and require huge bandwidth.

2. Sometimes connections timeout or reset but it happens pretty less, so it aint bugging me yet, just hope it doesn’t happen to often, or else i am having another outburst at the customer care people.

3. VOIP is good, the main problem with my earlier connection was packet loss, the line was too lossy for voice data communication which meant i always had trouble using Skype or other VOIP softwares. Till now i have had an excellent VOIP experience with VSNL Tata Indicom Broadband. Apparently in my area in Delhi, the service is pretty good.

But reading some of the online reviews, i really feel that the customer care of TATA Indicom Broadband really need to buck up or poor CRM will eat into their business. But for the moment i am pretty happy with my net connection from VSNL/TATA Indicom Broadband.

Rating:

Till now the DTH industry in India was unregulated, which pretty much meant that companies like Tata Sky and Dish TV(to a lesser extent) India did what they wanted to do. Tata Sky has been regularly criticised on this blog for the way it imposes channels onto its subscribers, offers substandard services and also does not have a toll free telephone number for redressal.

Recently they launched a massive PR campaign with biggies like Paresh Rawal, Boman Irani and Kirron Kher with both Web and TV ads, giving testimonials of TATA Sky subscribers supposedly praising the service.

But TRAI has taken note, and is all set to make the DTH industry more competitive. DTH companies have been asked to make Set Top boxes compatible with rivals and offer takeback schemes and rental schemes, so subscribers are not stuck with a particular company.

Also DTH companies will now get unbundled channels, Dish TV commented that this benefit will be passed to consumer so a ‘a la carte’ system can be introduced for consumers.

Also no broadcaster or DTH company will be able to remove channels without prior notice, something which had happened with Neo Sports and TATA Sky.

Exciting days for the DTH consumers !