After the Futurebazaar reviews, Indiatimes shopping reviews (:P) , we are back with another online portal to shop with. The newly launched Homeshop18 shopping portal owned by the CNBC TV18 group. It all began with my dad being an avid user of CNBC’s portfolio manager. One day while he was logged in, he got a message that he has been given a Rs.100 voucher on Homeshop18.
I told him, its free money, lets spend it and it will also tell us more about the shopping procedures on Homeshop18 and also their level of service and goods quality. So i ordered some stuff, pretty close to Rs.100, didnt want to spend too much from my own pocket and be stuck with something not worthwhile.
So i bought the stuff, i got the delivery within 3 days from my order. But i was shocked to see the huge difference in advertised goods and goods sent to me. I had opted for the free gift wrap but that too was missing. Also missing was a part of the product (a greeting card) advertised. So it really wasnt pleasant.
I wrote to Homeshop 18 about the missing card, and here are their replies, notice that they didnt immediately offer to send the card, only when insisted did they send it.
Their 1st Reply
We sincerely apologies for the inconvenience caused.
Please be informed we shall take up the matter with our vendor to avoid such instances in future.
Please treat this as an exception and not as a standard to judge the quality of service we strive to achieve for our esteemed customers.
Hope to serve you better with each progressing day.
On September 1 i told them to send me the card, they said that they will tell the vendor to do the same. By september 7 i was all out of patience and told them it seems their vendor doesnt care about what he advertises and what he sells.
Apparently the vendor doesn’t care about what he promises and what he doesn’t, i am yet to get the card for the said order. Shows the level of commitment of the vendor towards his customers.
Its then that they told me that they would expedite the process.
Please note we have reminded the vendor to expedite the same.We shall get this closed at the earliest.
And i got a nice greeting card about 2 days later.
So in the end, i was satisfied, but the initial lack of response left a bad taste in the mouth, lets see if i see a good deal there again, i might just spend some money and check their service again.