For our latest Homeshop18 review, click here !
After the Futurebazaar reviews, Indiatimes shopping reviews (:P) , we are back with another online portal to shop with. The newly launched Homeshop18 shopping portal owned by the CNBC TV18 group. It all began with my dad being an avid user of CNBC’s portfolio manager. One day while he was logged in, he got a message that he has been given a Rs.100 voucher on Homeshop18.
I told him, its free money, lets spend it and it will also tell us more about the shopping procedures on Homeshop18 and also their level of service and goods quality. So i ordered some stuff, pretty close to Rs.100, didnt want to spend too much from my own pocket and be stuck with something not worthwhile.
So i bought the stuff, i got the delivery within 3 days from my order. But i was shocked to see the huge difference in advertised goods and goods sent to me. I had opted for the free gift wrap but that too was missing. Also missing was a part of the product (a greeting card) advertised. So it really wasnt pleasant.
I wrote to Homeshop 18 about the missing card, and here are their replies, notice that they didnt immediately offer to send the card, only when insisted did they send it.
Their 1st Reply
Dear _________,
We sincerely apologies for the inconvenience caused.
Please be informed we shall take up the matter with our vendor to avoid such instances in future.
Please treat this as an exception and not as a standard to judge the quality of service we strive to achieve for our esteemed customers.
Hope to serve you better with each progressing day.
Warm regards,
Customer Care
HomeShop18
On September 1 i told them to send me the card, they said that they will tell the vendor to do the same. By september 7 i was all out of patience and told them it seems their vendor doesnt care about what he advertises and what he sells.
Hi,
Apparently the vendor doesn’t care about what he promises and what he doesn’t, i am yet to get the card for the said order. Shows the level of commitment of the vendor towards his customers.
Thanks
___________
Its then that they told me that they would expedite the process.
Dear _______,
Please note we have reminded the vendor to expedite the same.We shall get this closed at the earliest.
Warm regards,
Customer Care
HomeShop18
And i got a nice greeting card about 2 days later.
So in the end, i was satisfied, but the initial lack of response left a bad taste in the mouth, lets see if i see a good deal there again, i might just spend some money and check their service again.
Rating: 
September 11th, 2007 at 9:33 pm
Beware of these Internet shopping sites, even if they are backed by big names. They are not so convenient as you might think!
September 13th, 2007 at 2:40 pm
Yeah, true
but it seems they are trying too hard too. I mean all those ads on CNBC and tech2. Most of the products in the ads are actually cheap chinese electronics which dont really work too well.
Looks like another site is set to go the indiatimes shopping way !
June 9th, 2008 at 6:58 pm
Homeshop service is so bad, I purchased one Uniden Dual coedless phone, from day one its caller id is not working and there is no reply of complaints from homeshop.
I recommed no body should buy any thing from them
July 11th, 2008 at 5:02 pm
If, I knew the above, I had never try to purchased online from homeshop18.
Now, I totally involved and I already paid the 1 st instaleent and I am waiting for product replacement.
I am also worried, frustrated and depressed. My family is asking me about the product and money also. I assured my family , that homeshop 18 is sending the product. My neighour is laughing on me.
But only God Knows, when i will get the replacement and my courier charges.
I am very very depressed.
November 13th, 2008 at 2:16 am
What is there email address you wrote to? I have an issue with the delivery of my ordered product and the feedback page in the website seems to be not working.
December 19th, 2008 at 1:35 pm
I ordered set of 12 necklaces, buy six and get six free. Homeshop 18 promised to give the delivery within seven-eight days but the delivery has never reached to me. When I enquired, I was told to talk to the courier company. The courier company reply was that their vender did not find anyone in the house when he came for delivery. This is not true, someone is always available in the house. Homeshop did not give any reply and rather asked me to place a new order as the scheme period is already over. I feel it is not worthwhile to believe such sales.