Nokia earns while Matsushita Burns
Nokia is a funny company, after it recalled the faulty batteries, it literally saved its reputation, but the interesting thing is who lost ?
Matsushita did for one, they will bear all the costs of battery replacement. But did Nokia gain in monetary terms ?
It might shock you , but it did. With all the hue and cry over the batteries, one could contact Nokia by 3 routes ::
3. SMS-es to 5555
The third option is the jackpot, gullible and non-techie users found SMS the most convenient way to find if their battery was indeed defective. But most of them weren’t aware that Nokia earns from short code SMSes sent to 5555. 5555 is a premium number for sending SMS. So in a way ,bad batteries made money for Nokia in India atleast. All said and done, its really bad business ethics on Nokia’s part to earn from their customer’s misfortunes.
Of course i am waiting for someone to sue Nokia over this.