Well if you would have read the last post, you would know that our Harry Potter was delayed by TNT Couriers Delivery agents without a reason. When i didnt get my book on Sunday also, i had decided to write about my experience. I tracked the Airway Bill Number and was shocked to see it was released for delivery on Saturday morning itself. For once Indiatimes hadnt goofed up, but TNT had. I felt sorry about telling that Indiatimes guy his shopping portal wasnt of much use.
So as i wrote the TNT blogpost, i wrote in anger that it should not be used. Basically my sites often work as a bridge. Once Indiatimes was not replying to my emails about one of their cashback schemes, one blog post, 10k visits to that post in 1 day, and i had Indiatimes topshots calling me to clarify and apologise. This blog also gets around 10000 hits a day, so it reaches a lot of people.
Being a company of global repute, TNT Courier also contacted me to sort out the matter, Mr. Saikin Bose was instrumental in this. Dont know how he discovered this blog, but like a responsible employee and human being, he contacted me and offered to help me. I exchanged a few emails with him and a few phone calls (with customer care) later i had the package in my hands in the evening.
So basically TNT’s customer service is top class, the person i got connected to on Sunday was a little rude about Sunday being a holiday and his office being closed, but today has been a good day. I was told the book would be sent to me in an hour, and surely after 1 hour and 15 minutes(cut them some slack !), i saw the delivery man. Did i mention i was waiting for the book desperately in my balcony, i nearly thought the India Today courier was a TNT courier earlier.
The net conclusion is that TNT is a world class company with a great CRM, their franchisee who had to deliver to me though is another story. On enquiring about my delivery, he told me that a ‘new boy’ must have come to deliver and not found my address, no apologies from him. Now i live in a very prominent part of New Delhi, getting to me shouldnt be a problem for anyone who is in the express courier business. God knows how many Fedex and DHL receipts(and digital machines too sometimes) i sign weekly and how many home pickups i get done by them.
To hide his mess up, the franchise had written that the consignee had moved his residence. This status change was done at 14:25 today. I am tech savvy, i track my items on-line, i call customer care. But i feel sorry for people who are not tech savvy. Their consignments would have been returned saying that they didn’t live at the address given.
However i have been assured by the company that a thorough investigation will be done into the incident and loopholes shall be covered. For the moment though :
Thanks TNT for my Harry Potter and the Deathly Hallows. with employees like Mr. Bose, you cant be going in the wrong direction. Also people don’t worry about using TNT couriers, they are pretty good in what they do!
July 24th, 2007 at 4:48 am
Hi
Nice to see they worked hard to resolve your problem, i thought you told me they later wrote that you were not home when you were actually home ???
July 24th, 2007 at 7:52 am
Hi Mr.Ravi
Yes , actually i saw the status change after writing the post. Its nothing but another attempt to cover up their mess-up. I was at my home all the time, so basically its a lie. And did they realise after 2 days that my house was locked and that infact i hadnt shifted my address. LOL, its funny actually.
I think some top officials from TNT may have called them and given them a scolding , to save their neck, they wrote that i wasn’t home when they tried to deliver. But i am 100% confident they never came to my house.
July 24th, 2007 at 1:00 pm
Nice to hear that you finally received your book. It was actually me who informed Saikat about your post. I just stumbled upon your post the other day. This was my first visit to your blog, and I think I actually reached your blog because of the post about *how to use opera mini for accesing blocked sites*
PS: One question: What does “our” book mean?
July 24th, 2007 at 1:03 pm
Thanks Nikhil, i guess you deserve a thanks too. And yeah that post is one of our MOST popular ones, so many people, mainly from UAE want to access Orkut
‘Our book’, as there is more than 1 person in line to read it
July 24th, 2007 at 3:01 pm
Tx Ankit
And it was Nikhil who had pointed out this blog to me when we met online in PG for a while
September 17th, 2007 at 10:14 am
hi this is vijay sagar i got a courier from icici on 15-09-07
way bill number is 734269294
my contact number is 9886471157
9886782257
November 20th, 2007 at 9:43 pm
hi this is junaid i got a courier from rediff shopping on 13-11-07
way bill number is 741279147.i have not received courier yet.please do needful at the earliest my contact number is 9843090155
9843190155
February 13th, 2008 at 1:28 pm
Hi
I am Kantharaju, I have booked one Pilot pen through Indiatimes shopping on 26th January 2008 and it has been despatched on 29th January 2008 through TNT Courier (DO875679265WW). But i didn’t received any courier till today. So please help me and take necessary action to send my pen early. My mobile No. is 9964245808
March 17th, 2008 at 1:43 pm
I have a question for: TNT Express
My question is about:
wrongly asccesed custom duty and exploitation of customer by compelling to pay abnormal
extra ordinary highest handling charges
We are retail and wholesale opticians
We had appointed TNT couriers to collect a parcel containing reading glasses 28 pieces
from china.
The Airway No is GD 921 893 232 WW.
The parcel was dispatched along with Proper Invoice.
The total value of the parcel is $12 USD i.e approx INR 480.
However for unknown and unspecified reasons it was accessed of value 6 times more than the
original value i.e instead of Rs.480/= it was accessed as Rs. 2800 and duty was charged
accordingly. Instead of Contacting Us for specifications regarding the Duty and assessment
charges, TNT couriers had accepted the charges without even contacting us.It is TNT\’s
Duty to have the assessment done strictly according to Invoice value and if not the client
( US ) should be informed for further instructions. The values incurred were totally
unexpected very high.
With the duty charged on 6 times the original amount, the octroi charges were levied on
the higher amount too.
More to add to their total atrocities they have charged a handling charges of Rs. 394.
which is almost equal to the product value.
On complaining for the wrongly charges and worst customer services, TNT Manager did not
even try to resolve any of the problems and said nothing could be done.
Here are the figures.
Original Parcel value : Rs. 480
Accessed value by customs ( without TNT informing us about the same ) : Rs. 2800
Duty Charged :Rs. 412 ( It should have been Around Rs.82 )
Octroi Charged: Rs. 177 ( iT should have been around Rs.32)
Handling Charges: Rs. 394 ( No details provided on how such a high value was charged . The
amount is almost equal to the total parcel value)
Courier Charges : Approx. Rs. 2000
Total charges that should have been occured on Original Value : Approx. Rs. 200 + Courier
Charges
Total charges that is charged on over assessment : Rs 1000 + Courier Charges
i.e. More than 6 times the usual.
As the reading glasses are necessary medical aid product and they are very very low priced
.we do not know how TNT agreed on 6 times the assessment value without intimating us for
the same and more over to that collecting abnormal extremely highest handling charges ?
July 20th, 2008 at 10:24 pm
[...] Tnt Courier Customer Care issue : An employee of the company read our post and helped. [...]
August 5th, 2008 at 6:18 pm
Hi
Shopped at IndiaTimes for a MP# player. They gave me a AWB no in three days time saying the product has been shipped.
5 days into the shipped day, I still see no signs of the product, call the cc of TNT and quote the AWB no, [Online kept giving me Not found error], Turns out that the AWB no is not valid, since the product has not been shipped, The girl at TNT also says that this happens mostly to all IndiaTimes customers. I was shocked.
IndiaTimes plays this 10 day guarantee delivery game. It does not ship the product, However it gives u a fake AWB no. call the cc of IndiaTimes to only being put on hold and losing money on my cell phone. The lady then tells me that iw ill receive a call in sometime regarding the issue.
10 days into ordering the product, call customer care of Indiatimes again and this time get angry with the girl behind the phone. No use, they still continue to tell that i will receive the product soon. I demand money and they use the same reply.
I’m still waiting for the product, this is the 11th day into having made the payment. I hope i get the product, Never to shop at IndiaTimes.
Kunal
PS: Heard a cue voice at the customer care of both TNT and IndiaPlaza
TNT scores for more clear and sweeter voice 
August 21st, 2008 at 6:00 pm
respected sir,
i have received a mail saying that i m the winner of volkswagen lottery & a car too which ll be sent through t n t couriers isit genuine sir? plz do reply.. they have asked for the delivery charges to be paid in advance…
Awaiting for your reply
Abhishek Devikar
August 21st, 2008 at 6:57 pm
This is a scam, do not reply or go further with the emails :
http://www.hoax-slayer.com/volkswagen-lottery-scam.shtml
http://www.sophos.com/pressoffice/news/articles/2006/01/vwlottery.html
October 10th, 2008 at 6:30 pm
DEAR SIR;
WITH ME THE EXPERINCE WITH TNT OFFICIALS IS REALLY ANNOYING AND IRRITATING..I M BASED IN NAGPUR..WORKING FOR A COMPANY HAVING HEADQUARTER IN SWEDEN..MOST OF MY COURRIER SOMETIMES PARTS COMES FROM SWEDEN.. I GET PHONE CALL FROM THE LOCAL TNT OFFICE SAYING YOUR COURRIER HAS COME PLEASE COME AND COLLECT THE SAME FROM OUR OFFICE AFTER PAYING THE CASH..OTHERWISE WE WILL SEND IT BACK..WHEN I REQUEST WHY YOU ARE NOT DELIVERING IT IN MY OFFICE? I GET A REPLY WE DONOT HAVE MANPOWER AND SOMETIMES INFORMED THAT THEIR PERSON IS NOT COMING TO MY AREA.. FUNNIEST PART IS THE DISTANCE OF THEIR OFFICE FROM MY OFFICE IS HARDLY 2KMS.
IF I TELL THEM FOR COLLECTING THE COURRIER FROM MY OFFICE THEIR FIRST QUESTION IS WETHER I M PAYING THEM CASH OR NOT..?
IF IT IS CASH THEN AND THEN THEY WILL COLLECT THE MATERIAL.. OR ELSE NO COMMENTS..
THEY ARE LEAST CONCERNED ABOUT THE DESTINATION WHERE THE MATERIAL IS GOING? NEITHER THEY WILL ASK YOU WHAT KIND OF MATERIAL I M DISPATCHING? NEITHER THEY WILL ASK ANYTHING WHERE FROM I M CALLING? WHEN I ASKED FOR THE SENIOR PERSON A LADY WHO PICKS UP THE PHONE INFORMED THAT THEY DONOT HAVE OFFICER INCAHRGE IN THEIR OFFICE AND SHE IS THE INCHARGE..
WHNE THEY BRING MY MATERIAL TO MY OFFICE THEY WILL NEVER EXPLAIN THE CHRGES THEY HAVE CALCULATED…WILL ASK FOR THE PAYMENT..SOMETIMES IN INTERNATIONAL CARGO WE REALLY DONOT THE CHARGES THEY HAVE ACCOUNTED..
ITS REALLY ANMAZING…
WITH THE COPY OF THIS MAIL I M INFORMING MY HQ NOT TO DEAL WITH THIS ORGANISATION HENCE FORTH…..
SUNIL VAIDYA
October 30th, 2008 at 3:04 pm
TNT service is pathetic, I have some goods shipped from Bombay on the 25th of October via their surface express, the package has been lying in their Nagpur warehouse for over 3 days now, the help desk just responds by saying “status has not been updated and someone will contact you” every time I call them.On repeated asking the reason given for the package sitting in the warehouse is” non-availability of vehicle” !!! I mean what kind of a courier service gives that for an excuse !! ..They should feel ashamed…comparing themselves with UPS DHL etc.. postal service does a better job…
October 31st, 2008 at 5:44 pm
the e-mail id given for support on the TNT India website is invalid ….ah..wonderful !
what kind of a service does this company offer ….the same company in US wouldn’t dare do something like this..but this is INDIA
November 1st, 2008 at 9:51 am
If i were you i would have sent them a consumer court notice.
December 12th, 2008 at 5:04 pm
I HAVE PALCED AN ORDER FROM INDIA TODAY.THEY TOLD ME THAT THE ORDER HAS BENN DESPATCHED VIDE DOCKET NO 141730656 DATE 28-11-2008. TILL DATE I AM NOT RECEIVED THE ORDER. KIDNLY LOOK INTO MATTER AND CONFIRM THE STATUS. AND ARRANGE TO DELIVER THE SAME AT TH EARLIEST