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Jul 22

We have not received the book till Monday afternoon (3rd day after Harry Potter Release), 2:15 pm, someone from TNT India Courier has offered to help after reading this post as you can see in the comments, we will keep you updated.

Dont use TNT Couriers in India, they are THE worst courier company in the whole wide world. Just look at the stats of my Harry Potter and the Deathly Hallows book. Looks like the delivery person might have stolen the book or delivered it someplace else. I remember the person delivering my TNT couriers looked like a street side vendor. Compare that to DHL’s couriers who are always smartly dressed.TNT Courier’s Delhi office is closed today, lets see what happens tomorrow, but please punish this company for its irresponsible attitude by choosing some other logistics partner. My experience with DHL has been awesome in comparison.

Its high time companies in India owned up to their responsibility to consumers ! , Spread this info plz, lets make India a consumer friendly place. Also if you have any complaint against any company in India, feel free to write to us.
xxxxxxxxx Details
Reference xxxxxxxxxxx
Pick up date 20 Jul 2007
Destination New Delhi
Delivery Date
Signatory

Date Time Location Status
21 Jul 2007 09:09 Out For Delivery
21 Jul 2007 09:05 Delhi Consignment Received At Transit Point
21 Jul 2007 08:49 Shipped From Originating Depot
21 Jul 2007 06:42 Consignment Received At Transit Point

10 Responses to “How TNT Couriers ruined our Harry Potter Book”

  1. Saikat Bose Says:

    Hi,

    First of all regret the bad experience you faced with us. Have escalated this matter. Would request you to kindly mail me back your 9 digit tracking number, which will aid us in investigating the matter.

    Promise to take your complaint at a high priority from our end and revert back to you with the requisite details

    Regards!

    Saikat Bose
    TNT India

  2. WiseTechie Says:

    Thanks for your comment, i have already emailed to you on your email address.

    Hoping for a speedy resolution :)

  3. Ravi Sharma Says:

    Nice to see someone from the company coming and taking notice, however i must say its really irresponsible of the courier company to miss the date of delivery by two days.

    My personal experience has been that India post is the most reliable as far as not losing the package goes. However they are slow.

    You live in the heart of Delhi right ? , if TNT cant deliver in the heart of Delhi in time, what can you expect ?

  4. WiseTechie Says:

    @Mr.Ravi

    Yeah, usually people respond when i write about companies. There are always nice and helpful people in all companies. Mr. Bose seems to be nice, i have already emailed to him with my details and am waiting for a response.

    Yeah i live in the heart of New Delhi, package usually reach me at 11:00 am in the morning, i think the delivery man must be responsible for this particular problem.

  5. Saikat Bose Says:

    Hi,

    I have already informed my regional CS head, to personally take care of this matter.

    In case its not resolved till evening do let me know. We will do a through investigation from our end and will ensure white spots are covered.It should have been delivered on sat, but as it has not been the case, they should deliver it today. On sunday none of the express co. operate.

    I do beleive its a case of personal negligence as we do have a very high service levels in Del, which is proved by our cleintele in Del. But would still regret the delay and would like to assure you our service recovery.

    Regards!

  6. Aditya Anand Says:

    Ankit, as I have mentioned many times- on your blog as well as Karan’s; it was an ill advised decision to buy this book from Indiatimes. I got my OOTP book after 5 days! It may not have mattered with other books but reading HP on its release date has its own charm, also helps you out of all those spoilers.

    I also wonder if TNT carriers were responsible for the late delivery of my book too. Nonetheless, indiatimes is not to be trusted with issues like this I believe.

  7. Saikat Bose Says:

    Hey all,

    Just for an update, the book has been delivered at 18:00 IST. Regretting the delay.

    Regards!

  8. Joseph Says:

    TNT has not delivered the HP7 so far!!! 24th 12.30 pm

  9. WiseTechie Says:

    @Joseph – If you ordered via Indiatimes, log into it, and goto my accounts and my orders, just see the AWB no. of TNT and post it here !

  10. Sunil Says:

    GD 669 906 189 WW is the ref. no. this cnsgmt is making rounds in ND since 17aug07………… pl call me at 09212062658 and get the packet delivered. this contains some imp business papers from Turkey.

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